# Approach — Map, Prioritise, Design, Build, Transfer · ZAC

> How Zanatello Acosta Consulting works: understand the system before changing it, build the smallest intervention that matters, and leave capability behind.

Source: https://zanatelloacosta.com/approach

Approach

# Understand the system before changing it.

I start with how the business actually operates, not with a preferred tool. I map the process, make constraints visible and rank the opportunities before designing anything.

## Three rules

1.  ### Understand the system before changing it.

    Every engagement starts with the people, decisions, tools and handoffs behind the visible problem.

2.  ### Build the smallest intervention that matters.

    Not a transformation programme. A useful change with a clear owner and a measurable effect.

3.  ### Leave capability behind.

    Documentation, transparent tools and a practical handover are part of the work.

## The sequence

Map. Prioritise. Design. Build. Transfer. Five steps, in this order, each with an output you keep.

1.  ### Map

    01

    People, decisions, tools and handoffs.

    Output
    **Current-state map**

2.  ### Prioritise

    02

    Value, effort and risk, ranked.

    Output
    **Opportunity register**

3.  ### Design

    03

    The smallest intervention, specified.

    Output
    **Prototype + spec**

4.  ### Build

    04

    Tools, automations and AI where they help.

    Output
    **Working system**

5.  ### Transfer

    05

    Documentation, owners, handover.

    Output
    **Capability left behind**

What you keep

## No dependency by design.

When the answer includes software, automation or AI, I define it, prototype it and help deliver it. Then I hand it over.

**Documentation:** How the system works, who owns it and how to change it.
**Your tools:** Transparent tools you already use or can run without me.
**Your repositories:** Code and automations live in accounts you own from day one.
**Handover:** A named owner on your side and a practical session to transfer the work.

[Start with an audit](https://zanatelloacosta.com/contact) [See the four services](https://zanatelloacosta.com/services)

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Zanatello Acosta Consulting · Org.nr. 938 525 390 · Øyer, Innlandet, Norway · post@zanatelloacosta.com · https://zanatelloacosta.com