# ZAC · Zanatello Acosta Consulting — Product, systems and operations consulting in Norway > Independent consultancy led by Bruno Zanatello Acosta. ZAC turns operational friction into practical products, automations and working systems. Based in Norway, working internationally. Source: https://zanatelloacosta.com/ Independent consultancy led by Bruno Zanatello Acosta 61°N · Innlandet, Norway · Working internationally Product strategy · Operational design · Applied AI · Digital delivery ![Portrait of Bruno Zanatello Acosta](https://zanatelloacosta.com/_astro/portrait-1x1.CHsNpeNf.png) Taking on work Bruno Zanatello Acosta Two engagements open from Q1 2027. # Zanatello Acosta Consulting Find the friction. Build what fixes it. ZAC helps growing teams turn unclear processes, scattered tools and promising ideas into practical products, automations and operating systems. [Discuss a problem](https://zanatelloacosta.com/contact) [See selected work](https://zanatelloacosta.com/work) ## Before ZAC: results from prior operating roles - 2,500 Delivery partners planned through one national capacity system Prior role [Case: National capacity planning](https://zanatelloacosta.com/work/national-capacity-planning) - 85→97% Partner roster compliance after the redesign Prior role [Case: National capacity planning](https://zanatelloacosta.com/work/national-capacity-planning) - +27% Route efficiency after a Python route-optimisation model Prior role [Case: Route optimisation](https://zanatelloacosta.com/work/route-optimisation) ## Sound familiar? - 01 An important process runs on spreadsheets, messages and memory. - 02 Automation or AI could help, but we don’t know where to start. - 03 Our tools don’t match how the work actually happens. - 04 A big consultancy is too slow; a single-discipline freelancer is too narrow. Selected work ## Operations first. Software second. Prior role · Amazon Spain ### National capacity planning **Context:** A national hub delivery network of about 2,500 partner stores, planned centrally. **Friction:** Network planning had no reliable view of which partners would be available, so plans broke and compliance varied by site. **Intervention:** A rostering process with a compliance mechanism designed with Legal, and a capacity and volume forecast built on top of it. **Adoption:** Rolled out in phases, with partner training, plain communication and weekly KPI tracking. 85 → 97% Partner roster compliance [Read the case: National capacity planning](https://zanatelloacosta.com/work/national-capacity-planning) Services ## Four ways to start. One boundary for each. 01 Diagnose System and opportunity audit System and opportunity audit For teams that know something is inefficient but not where value is lost. ZAC maps how the work actually runs, finds where time, money and decisions leak, and ranks what to change first. BoundaryDiagnose recommends; it does not build. It ends with a scoped first intervention you can take forward with ZAC or anyone else. ### What you get - Current-state map - Prioritised opportunity register - Recommended first intervention - Scoped roadmap 02 Design Product and workflow blueprint Product and workflow blueprint For teams that need to turn an opportunity into a buildable system. ZAC turns the chosen opportunity into a validated concept, a prototype or workflow model, and a specification a developer can build from. BoundaryDesign specifies and prototypes. Building it for production is a separate, scoped step. ### What you get - Validated concept - Prototype or workflow model - Functional and technical specification - Delivery plan 03 Build Applied systems delivery Applied systems delivery For teams that need a focused tool, automation or prototype built. ZAC builds the smallest system that resolves the friction, tests it with the people who will use it, and hands it over documented. BoundaryBuild covers focused tools, automations and prototypes. For larger platforms, ZAC leads definition and delivery and coordinates named specialists. ### What you get - Working tool or automation - Documentation - Handover 04 Embed Fractional product and operations partner Fractional product and operations partner For teams that need senior product and operations support for a defined period. ZAC provides roadmap stewardship and decision support on a fixed schedule, for a fixed term, with named deliverables. BoundaryA fixed term, for example three or six months, with named deliverables and a review date. A set number of days per month, scheduled by ZAC. ZAC recommends, prepares and coordinates; your leadership decides. No line management, signing authority or budget ownership. ZAC works with several clients. ### What you get - Recurring review cadence - Maintained roadmap - Specifications and decision papers - Improvement pipeline [All four services and their boundaries](https://zanatelloacosta.com/services) ## Approach Understand the system before changing it. Build the smallest intervention that matters. Leave capability behind. 1. ### Map 01 People, decisions, tools and handoffs. Output **Current-state map** 2. ### Prioritise 02 Value, effort and risk, ranked. Output **Opportunity register** 3. ### Design 03 The smallest intervention, specified. Output **Prototype + spec** 4. ### Build 04 Tools, automations and AI where they help. Output **Working system** 5. ### Transfer 05 Documentation, owners, handover. Output **Capability left behind** ## Who you work with ![Portrait of Bruno Zanatello Acosta](https://zanatelloacosta.com/_astro/portrait-4x5.C4tH7I-Q.png) Bruno Zanatello Acosta · Øyer, Innlandet > “I’ve run the operation, mapped the system and written the code. ZAC is where those three meet.” Bruno Zanatello Acosta is an industrial engineer and software builder. He has led operations teams of up to 250 people, redesigned national planning systems and built the tools that ran them. **Operator:** Constraints, owners, deadlines, adoption. **Engineer:** Systems, dependencies, measurable performance. **Product builder:** Requirements, prototypes, roadmaps. **Applied AI:** AI where it improves a real workflow. [More about Bruno](https://zanatelloacosta.com/about) ## Principles - ### Practical Useful change, not a programme. - ### Measurable Every intervention has a number. - ### Transparent Your tools, your repositories. - ### Independent No vendor to sell you. --- Zanatello Acosta Consulting · Org.nr. 938 525 390 · Øyer, Innlandet, Norway · post@zanatelloacosta.com · https://zanatelloacosta.com