# Zanatello Acosta Consulting (ZAC)

> Zanatello Acosta Consulting (ZAC) is an independent product, systems and operations consultancy led by Bruno Zanatello Acosta, based in Øyer, Innlandet, Norway and working internationally. ZAC finds operational friction and turns it into working systems: process audits, product and workflow blueprints, focused tools and automations, and time-boxed fractional support.

Key facts:
- Legal name: Zanatello Acosta Consulting, a Norwegian sole proprietorship (enkeltpersonforetak), Org.nr. 938 525 390.
- Led by Bruno Zanatello Acosta, industrial engineer and software builder; former process engineer and area manager at Amazon Spain, earlier at ID Logistics and BASF.
- Services: Diagnose (system and opportunity audit), Design (product and workflow blueprint), Build (applied systems delivery), Embed (fractional product and operations partner, fixed term and advisory).
- Method: Map, Prioritise, Design, Build, Transfer. Client-owned tools and repositories, documented handover.
- AI is used where it improves a real workflow; ZAC is not an AI agency.
- Evidence on the site comes from prior roles and is labelled "Prior role"; it is not ZAC client work.
- Contact: post@zanatelloacosta.com or https://zanatelloacosta.com/contact. Replies within two working days. English and Spanish.

Every page is also available as Markdown at the same address with .md added (the home page is /index.md).

## Pages

- [ZAC · Zanatello Acosta Consulting — Product, systems and operations consulting in Norway](https://zanatelloacosta.com/index.md): Independent consultancy led by Bruno Zanatello Acosta. ZAC turns operational friction into practical products, automations and working systems. Based in Norway, working internationally.
- [Services — Diagnose, Design, Build, Embed · ZAC](https://zanatelloacosta.com/services.md): Four ways to work with Zanatello Acosta Consulting: a system audit, a product and workflow blueprint, applied systems delivery, and a time-boxed fractional partner. Each with a stated boundary.
- [Approach — Map, Prioritise, Design, Build, Transfer · ZAC](https://zanatelloacosta.com/approach.md): How Zanatello Acosta Consulting works: understand the system before changing it, build the smallest intervention that matters, and leave capability behind.
- [About Bruno Zanatello Acosta · ZAC · Zanatello Acosta Consulting](https://zanatelloacosta.com/about.md): Bruno Zanatello Acosta is an industrial engineer and software builder based in Innlandet, Norway. Zanatello Acosta Consulting is his independent product, systems and operations practice.
- [Questions buyers ask · ZAC · Zanatello Acosta Consulting](https://zanatelloacosta.com/questions.md): Direct answers about Zanatello Acosta Consulting: what ZAC does, who it works with, the four services, AI, independence, Bruno Zanatello Acosta's experience, fees and how to start.
- [Selected work · Zanatello Acosta Consulting](https://zanatelloacosta.com/work.md): Four cases from Bruno Zanatello Acosta's prior operating roles: capacity planning, route optimisation, a seven-day launch and standards adopted across Europe. Each one is labelled by where the work was done.
- [Contact · ZAC · Zanatello Acosta Consulting](https://zanatelloacosta.com/contact.md): Tell Bruno Zanatello Acosta what is not working as well as it should. Send two or three sentences, or email post@zanatelloacosta.com. A reply within two working days.

## Cases (prior roles)

- [National capacity planning · Selected work · ZAC](https://zanatelloacosta.com/work/national-capacity-planning.md): A new partner rostering process and a capacity forecast built on it raised roster compliance from 85% to 97% across a national delivery network.
- [Reverse-logistics launch · Selected work · ZAC](https://zanatelloacosta.com/work/reverse-logistics-launch.md): A new returns process went live in a seven-day sprint, then set a worldwide productivity record that raised the European target.
- [Route optimisation · Selected work · ZAC](https://zanatelloacosta.com/work/route-optimisation.md): A Python route-optimisation model raised route efficiency by 27% and vehicle utilisation by 39% across a national network.
- [Standards that travelled · Selected work · ZAC](https://zanatelloacosta.com/work/standards-that-travelled.md): Quality and productivity routines built for one site were adopted by sites across Europe.

## Insights by Bruno Zanatello Acosta

- [A launch in seven days · Insights · ZAC](https://zanatelloacosta.com/insights/a-launch-in-seven-days.md): You can launch a new operational process in a week if you decide in advance what must be right on day one and what can be improved afterwards. The launch is not the finish line; the first months matter more.
- [Fix the roster before the forecast · Insights · ZAC](https://zanatelloacosta.com/insights/fix-the-roster-before-the-forecast.md): When plans keep breaking, the problem is usually not the forecast but the data about who will actually be there to do the work. Fix how availability is reported first, and the plan starts to hold.
- [Test the route before you drive it · Insights · ZAC](https://zanatelloacosta.com/insights/test-the-route-before-you-drive-it.md): Most operational changes are tested on real customers and real staff. A small model that compares options before you change anything is often the cheapest improvement available, and AI has made it much faster to build.

## Questions answered on the site

- [What is Zanatello Acosta Consulting (ZAC)?](https://zanatelloacosta.com/questions#what-is-zac)
- [What kind of companies does ZAC work with?](https://zanatelloacosta.com/questions#who-is-it-for)
- [What problems does ZAC solve?](https://zanatelloacosta.com/questions#problems)
- [Where is ZAC based, and do you work outside Norway?](https://zanatelloacosta.com/questions#where)
- [What services does ZAC offer?](https://zanatelloacosta.com/questions#services)
- [Where should we start if we are not sure what the problem is?](https://zanatelloacosta.com/questions#where-to-start)
- [Does ZAC only advise, or does it also build?](https://zanatelloacosta.com/questions#strategy-or-build)
- [How does a ZAC engagement work?](https://zanatelloacosta.com/questions#method)
- [What is a fractional product and operations partner?](https://zanatelloacosta.com/questions#embed)
- [Is ZAC an AI consultancy?](https://zanatelloacosta.com/questions#ai)
- [Will we depend on ZAC after the project?](https://zanatelloacosta.com/questions#dependency)
- [Can one independent consultant handle a project like ours?](https://zanatelloacosta.com/questions#one-person)
- [Does ZAC resell software or take commissions from vendors?](https://zanatelloacosta.com/questions#vendor)
- [What experience does Bruno Zanatello Acosta have?](https://zanatelloacosta.com/questions#experience)
- [What results has Bruno delivered before?](https://zanatelloacosta.com/questions#results)
- [How much does ZAC cost?](https://zanatelloacosta.com/questions#cost)
- [When can ZAC start?](https://zanatelloacosta.com/questions#availability)
- [How do I get in touch?](https://zanatelloacosta.com/questions#contact)

## Optional

- [Legal notice · ZAC · Zanatello Acosta Consulting](https://zanatelloacosta.com/legal.md): Business identity of Zanatello Acosta Consulting: enkeltpersonforetak, organisation number, registered address and contact details.
- [Privacy notice · ZAC · Zanatello Acosta Consulting](https://zanatelloacosta.com/privacy.md): How Zanatello Acosta Consulting handles personal data: only what you send through the contact form or by email, used only to reply. No analytics and no non-essential cookies.
- [Full site as one Markdown file](https://zanatelloacosta.com/llms-full.txt)