# Selected work · Zanatello Acosta Consulting

> Four cases from Bruno Zanatello Acosta's prior operating roles: capacity planning, route optimisation, a seven-day launch and standards adopted across Europe. Each one is labelled by where the work was done.

Source: https://zanatelloacosta.com/work

Selected work

# Operations first. Software second.

Zanatello Acosta Consulting is new, so the proof comes from before ZAC: four results from prior operating roles. Each case shows the context, the friction, the intervention and the measured outcome, and each is labelled by where the work was done.

 Prior role · Amazon Spain

## National capacity planning

**Context:** A national hub delivery network of about 2,500 partner stores, planned centrally.
**Friction:** Network planning had no reliable view of which partners would be available, so plans broke and compliance varied by site.
**Intervention:** A rostering process with a compliance mechanism designed with Legal, and a capacity and volume forecast built on top of it.
**Adoption:** Rolled out in phases, with partner training, plain communication and weekly KPI tracking.

85 → 97% Partner roster compliance

[Read the case: National capacity planning](https://zanatelloacosta.com/work/national-capacity-planning)

 Prior role · Amazon Spain

## Route optimisation

**Context:** Route planning for a national delivery network, with vans, delivery windows and driving-time limits.
**Friction:** Routes were configured by hand, node by node, with no way to test alternatives before changing them.
**Intervention:** A Python model that groups stores into routes and sets the number of routes per node within van, time and window constraints.
**Adoption:** Used to test scenarios before each change, node by node, then built into a standard weekly planning routine.

+27% Route efficiency (stops per route)

[Read the case: Route optimisation](https://zanatelloacosta.com/work/route-optimisation)

 Prior role · Amazon Spain

## Reverse-logistics launch

**Context:** A fulfilment centre taking over a returns process from another site, with a week's notice.
**Friction:** No adapted line, no flow, no trained people and no standards, and the volume was already on its way.
**Intervention:** A seven-day launch sprint: line adaptation, a reversed flow, training material, sortation areas and flows.
**Adoption:** Instructors and associates trained during the sprint; layout, audits and reporting improved in the months after.

7 days From notice to live operation

[Read the case: Reverse-logistics launch](https://zanatelloacosta.com/work/reverse-logistics-launch)

 Prior role · Amazon Spain

## Standards that travelled

**Context:** Returns and inbound operations with hundreds of associates across shifts.
**Friction:** The same quality errors kept returning, coaching was ad hoc, and good practice stayed on the shift that found it.
**Intervention:** A quality school with tracked performance, targeted coaching and a wall of real examples, plus daily routines for team leads and a support-staffing calculator.
**Adoption:** Run with the learning team and the team leads, documented, then presented to other sites and adopted across Europe.

EU-wide Adopted by sites across Europe

[Read the case: Standards that travelled](https://zanatelloacosta.com/work/standards-that-travelled)

## A similar problem?

These were built inside large operations. The same method works at smaller scale: map the system, pick the smallest intervention that matters, build it and hand it over.

[Discuss a problem](https://zanatelloacosta.com/contact) [See the approach](https://zanatelloacosta.com/approach)

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Zanatello Acosta Consulting · Org.nr. 938 525 390 · Øyer, Innlandet, Norway · post@zanatelloacosta.com · https://zanatelloacosta.com