Insights
INS.00Notes from the operating floor.
Short, practical pieces on operations, planning and applied AI, each drawn from work I have done. No trends, no predictions.
A launch in seven days
You can launch a new operational process in a week if you decide in advance what must be right on day one and what can be improved afterwards. The launch is not the finish line; the first months matter more.
Read: A launch in seven daysFix the roster before the forecast
When plans keep breaking, the problem is usually not the forecast but the data about who will actually be there to do the work. Fix how availability is reported first, and the plan starts to hold.
Read: Fix the roster before the forecastTest the route before you drive it
Most operational changes are tested on real customers and real staff. A small model that compares options before you change anything is often the cheapest improvement available, and AI has made it much faster to build.
Read: Test the route before you drive it