Zanatello AcostaQuestions
QST.00Short, direct answers about Zanatello Acosta Consulting (ZAC): what it does, how it works and how to start. Each answer opens with the answer.
Zanatello Acosta Consulting (ZAC) is an independent product, systems and operations consultancy led by Bruno Zanatello Acosta, based in Innlandet, Norway and working internationally.
ZAC finds where a business loses time, money or control in its daily operations, designs the smallest change that fixes it, and helps build it: a clearer process, an internal tool, an automation or a product definition.
ZAC works with growing teams whose operations have become more complex than their tools and processes.
Typical clients are founder-led and growth-stage companies, Norwegian SMEs modernising their workflows, operations-heavy businesses in logistics, mobility, commerce, energy, industry or services, product teams that need definition before a build, and international firms that want an independent, English-speaking partner based in Norway.
ZAC solves operational friction: work that is slower, more manual or less reliable than it should be.
Common examples: an important process runs on spreadsheets, messages and memory; tools do not match how the work actually happens; a team knows automation or AI could help but not where to start; or an idea needs a solid product definition and delivery plan before anyone builds it.
ZAC is based in Øyer, Innlandet, Norway, and works with clients in Norway and internationally.
Work is remote by default and on site when it helps. The working language is English; Bruno also works in Spanish.
ZAC offers four engagement modes: Diagnose, Design, Build and Embed.
Diagnose is a system and opportunity audit. Design is a product and workflow blueprint. Build is focused delivery of a tool, automation or prototype. Embed is a fractional product and operations partner for a fixed term. Each mode has a stated boundary.
Start with Diagnose, the system and opportunity audit.
It maps how the work actually runs, finds where value is lost and ranks what to change first. It ends with a current-state map, a prioritised list of opportunities and a scoped first intervention you can take forward with ZAC or anyone else.
Both: ZAC diagnoses, designs and builds, and states the boundary for each engagement in writing.
ZAC builds focused internal tools, workflow automations, AI-assisted processes, data workflows and prototypes. For larger platforms, ZAC leads the definition and delivery and coordinates named specialists.
Every engagement follows five steps: Map, Prioritise, Design, Build, Transfer.
Map the people, decisions, tools and handoffs. Prioritise opportunities by value, effort and risk. Design the smallest intervention that matters. Build it. Transfer it with documentation, a named owner and a handover.
It is ZAC’s Embed service: senior product and operations support for a defined period, delivered by an independent business.
It runs for a fixed term, for example three or six months, with named deliverables and a review date, and a set number of days per month scheduled by ZAC. ZAC recommends, prepares and coordinates; the client’s leadership decides. There is no line management, signing authority or budget ownership, and ZAC works with several clients.
No. ZAC is a product, systems and operations consultancy that uses AI where it improves a real workflow.
AI is one possible component of a better system, alongside process changes, simpler tools and automation. Every engagement starts with how the work actually runs, not with a preferred technology.
No. The default is documented systems, transparent tools, repositories you own and an explicit handover.
Code and automations live in your accounts from day one, and every engagement ends with a named owner on your side.
Yes, for diagnosis, definition, prototyping, focused builds and coordination; for larger scopes, Bruno brings in named specialists.
You work directly with the person doing the work, and the scope states who does what before anything starts.
No. ZAC is independent and has no vendor to sell you.
Tool recommendations are based on your process and budget, including keeping what you already have.
Bruno is an industrial engineer and software builder with almost five years at Amazon Spain, where he ran returns and inbound operations and then planned the national delivery network as a process engineer.
Earlier he led process-improvement projects at ID Logistics and trained in transport and distribution at BASF. He studied industrial engineering at the University of Buenos Aires and holds a master’s degree in renewable energies and energy efficiency.
In prior roles at Amazon Spain, Bruno’s work raised partner roster compliance from 85% to 97% across about 2,500 delivery partners, raised route efficiency by 27% and vehicle utilisation by 39%, launched a returns process in seven days, and produced routines adopted across Europe.
These are results from prior employment, labelled as such on every case. They are not ZAC client work.
Fees depend on the scope and are agreed in writing before any work starts.
After a first conversation about the problem, you receive a short written scope with deliverables, timing, the boundary of the work and the fee.
Current availability: Two engagements open from Q1 2027.
Send the problem first; the reply says when work could start.
Send two or three sentences about the problem through the contact form, or email post@zanatelloacosta.com.
Bruno reads every message himself and replies within two working days, usually with a suggestion for a 30-minute call.